Refund Policy

At Cubella, your satisfaction is important to us. While we hope you love every part of your customizable palette, we understand issues can arise. Please read our policy below before placing your order.

1. All Sales Are Final

Due to the hygienic nature of our products, we do not offer refunds, returns, or exchanges for items once they have been shipped. We kindly ask that you choose your shades and products carefully before checkout.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we’re here to make it right. Please email us at contact@cubella.info  within 7 days of delivery with:

• Your order number

• Clear photos of the damaged or incorrect item(s)

• A brief description of the issue

We’ll review your request and offer a replacement or store credit if applicable.

3. Lost or Missing Packages

If your package hasn’t arrived within 21 days of shipment, please contact us. While we are not responsible for carrier delays or customs issues, we’ll do our best to help locate your order and resolve the issue.

4. Refunds 

Refunds are issued only in cases where a replacement is not available and the product was delivered damaged. If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Order Cancellations

Orders cannot be canceled or changed once they are confirmed and processing has begun. Please double-check your order details before completing your purchase.